Small and medium size businesses need two-way omnichannel chat solutions for customers and work chat solutions for their employees.
Small and medium sized businesses look for more efficient ways of doing whatever it takes to create success. These businesses can't afford to waste their money and can't afford to miss the opportunity to make a sale or save a customer. It's natural for these entrepreneurs to want to meet their customers on their terms and communicate with them wherever and however their customer chooses. Rake helps them connect with customers and engage in two-way communication from Facebook, chat widgets, SMS, Google My Business and more.
When SMBs use Rake, it's like adding a contact center to their mobile phone. Employees are able to transfer chats to the one who knows the answer. They are able to see who is surfing their website and where they are located. They can view customer data and contact customers with one click.
As small businesses grow, internal communication becomes more important and email becomes more troublesome. SMBs use Rake for internal communication, over Slack and Microsoft Teams, because Rake offers more functionality and is more nimble for growing businesses. Employees engage in direct messages, channel conversations and share files and links - all through Rake.
When we launched Rake, we knew we had to beat Slack where we could and that's on search. Slack limits conversation history search for millions of users and we heard loud and clear the distain users have for this limitation. From day one, Rake has provided all users the ability to search any conversation, task, channel or customer. Search can be restricted by workspace administrators, but not by Rake. Search is free, without limits.