Small Business Operators

Rake delivers universal chat solutions.

Small and medium size businesses need two-way omnichannel chat solutions for customers and work chat solutions for their employees.

Two-way omnichannel chat

Small and medium sized businesses look for more efficient ways of doing whatever it takes to create success. These businesses can't afford to waste their money and can't afford to miss the opportunity to make a sale or save a customer. It's natural for these entrepreneurs to want to meet their customers on their terms and communicate with them wherever and however their customer chooses. Rake helps them connect with customers and engage in two-way communication from Facebook, chat widgets, SMS, Google My Business and more.

Rake is mobile and fits an entrepreneur's lifestyle

When SMBs use Rake, it's like adding a contact center to their mobile phone. Employees are able to transfer chats to the one who knows the answer. They are able to see who is surfing their website and where they are located. They can view customer data and contact customers with one click.

Chat for work, teams and organizations

As small businesses grow, internal communication becomes more important and email becomes more troublesome. SMBs use Rake for internal communication, over Slack and Microsoft Teams, because Rake offers more functionality and is more nimble for growing businesses. Employees engage in direct messages, channel conversations and share files and links - all through Rake.

Search is infinite, and limitless - that's our promise

When we launched Rake, we knew we had to beat Slack where we could and that's on search. Slack limits conversation history search for millions of users and we heard loud and clear the distain users have for this limitation. From day one, Rake has provided all users the ability to search any conversation, task, channel or customer. Search can be restricted by workspace administrators, but not by Rake. Search is free, without limits.

Visitor history

Understanding your customer and buyer journey is critical to delivering the right-message at the right time to trigger action.

Rake allows you to view a detailed profile of the customer or visitor through all stages of the engagement life-cycle. Adding context to your conversations.
Create a conversation with a website visitor

Proactive messages

Rake's intelligent proactive messaging algorithms detect when actions or circumstances match a programmed message.  When they do, the system sends a custom crafted message to that visitor to encourage engagement.  

For example, if you are running a special on women's shoes, visitors on your page myshoeshop.com/shoes/womens might receive a message to "Let's chat about today's special offer on Pumps and Heels!".

After a little setup, everything about proactive messages is automated. Just be ready for all the new conversations.
Create proactive messages that appear on your website when using Rake messaging technology

Rake is universal messaging

Rake is building a universal messaging platform; explore our website for more information on universal chat solutions we currently offer.