Workspaces are a collection of users focused on building, growing, or supporting a common goal. A workspace could be any organization, business, community, or group. Rake helps all of the workspace's stakeholders (internal and external) connect, engage, and manage all forms of messsaging in an organized way. A new workspace starts with the workspace owner, this is a role that allows that user management control to invite other users, create focused channels, build out task types, knowledge base articles, and workflows. Workspaces connect to external conversational platforms as well, providing a common inbox for 2-way, managed messaging across Live Chat, Facebook Messenger, Google My Business, and SMS.