Collaboration features

Get work done. Fast.

Colaboorative Tools

Learn what makes Rake the #1 Slack alternative

Sometimes, the simplest things can derail the biggest deals. A business's inability to get timely, accurate responses on important projects, client issues, and prospect proposals can crush relationships and ruin deals. That's exactly why we built world-class collaboration tools like direct and private/public channels. We built many of the most popular features we loved from popular collaboration tools into Rake. So, you get the best of what you love, WITH integrated omnichannel messaging. We did this because we felt your customers deserved it.
Stop using disparate "interfaced" solutions to collaborate, get Rake and experience truly integrated communication for a customer-centric workplace. This is where our work gets done.

Take a look at the collaboration tools built into Rake:

Rake conversation channels with multiple people

Conversation channels

Rake users create channels to host topic focused conversations with multiple people. Channels can be private and available to join by invitation only. They can be public and available to any user of the workspace. Rake channels can be universal and include invited people using different messaging applications.
Each channel is usually dedicated to a specific topic, department, or project. Channels are where ideas, text, files, documents, and images are easily shared, searched, referenced, and ultimately put into context to accomplish big (and small) things.
A channel is a group of people with the collective goal to accomplish something. Sometimes it’s the whole organization, or, sometimes it's a much smaller focused group.
Each channel is dedicated to a specific topic, department, or project.
Channels are where the work actually gets done—where text, files, documents, and images are easily shared, searched, referenced, and ultimately put into context to accomplish big (and small) things.

Direct messages

Create a private message with a teammate, or invite multiple teammates to a private conversation.  This DM is likely a collection of unrelated messages that help two or more people remain connected and coordinated. They share files, images, documents and more in their private message stream.
As with all conversation types in Rake, all of the functionality is available in the Rake mobile app and desktop experience.
Share files, images, documents and more in your private messages space.
You can easily spark up new Direct message threads, or add a few people to conveniently create a private group message.

Direct Messaging
File Sharing

Why upgrade to Universal Channels?

Today, you and your team may be hosting or managing many separate conversations because different people you work with prefer a specific message platform or more likely will not learn how to use a new message platform. We believe it is a waste of your time to fight them. By using a Rake Universal Channel you can bring all of these people into the same conversation without asking them to change. If Bill wants to use SMS and Tamara wants to use Facebook Messenger and you want to use Rake, you can all work together and collaborate like the team you want to be.

File Sharing

File sharing

Rake makes it easy to share files directly in conversation channels, direct messages and customer chat. Files can be uploaded, dragged and pasted in messages and easily viewed or downloaded. Files can be videos, images, PDFs and more. Files can be added to knowledge base articles and viewed in those articles and files can be permanently added to chat quick messages to help save time and improve efficiency.

User presence

Easily set your personal availability for accepting live chats.

And, if you and your team is busy, absent, or for any reason cannot get to chats, those conversations are seamlessly routed to the BeeOpen Live Agent service, where Rake's staff-on-demand team will immediately step into action.  

Your customer will love the consistency of response, and your business will thrive as you qualify more leads and provide a world-class customer experience.

Tasks system

Conversations often times require follow-up. When a conversation hit's a dead-end, sometimes it needs a subject matter expert to resolve it, if so, just create a task.

Agents will love the convenience this brings. You can customize tasks with powerful features like task types with a predefined due date and user or channel assignment rules. Don't waste valuable agent time getting bogged down in a complicated issue, instead make a promise that includes a response time that aligns with your organizations service-level preferences.
Tasks in the Rake workspace have stages and assignments

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