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Engagement features

Get a conversation started.

When you look at the benefits of engaging with visitors on your website, or making it easier for customer or prospects to communicate with your organization, having the right tools in place can make all the difference.

Take a look at these amazing engagement tools built into Rake:

Proactive messsages

Rake's intelligent proactive messaging algorithms detect when actions or circumstances match a programmed message.  When they do, the system sends a custom crafted message to that visitor to encourage engagement.  

For example, if you are running a special on women's shoes, visitors on your page myshoeshop.com/shoes/womens might receive a message to "Let's chat about today's special offer on Pumps and Heels!".

After a little setup, everything about proactive messages is automated. Just be ready for all the new conversations.

Targeted invitations

Included with Rake's visitor tracking features, you can get a live view of your web-page visitors activity and send targeted invitations to those visitors to chat at just the right time.  

This feature helps ensure engagement with site visitors that may have otherwise left your site with no interaction.

Multi-website chat

If you are running several websites, you can connect them all to a single Rake workspace, or not.

Customize your scenarios however you wish to help you reach your goals. All while maintaining structure and consistency to your messaging. Rake allows infinite cascading rules, messaging, routing, and branding configurations to fit your organization's needs and desires.

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Two-way SMS

Enable your business for two-way SMS communication.

Texting is by far the most popular communication channel among most age groups and in most countries—with 98% of text messages opened within three minutes.

Unlike one-way SMS send from short-codes, in which a business sends out relevant information but doesn’t accept responses, two-way SMS allows a business to both send and receive a text message, so they can have an actual conversation with the recipient.