Rake customer chat comes with website widgets, social media integrations and SMS functionality. Used by contact centers and commercial businesses around the world.
At its core, any omnichannel strategy is about establishing a consistent customer experience, across multiple platforms, enabling convenience, and seizing opportunity.
Rake connects your organization with the most popular messaging platforms. This enables you to be where your customers are and to be available when they are ready to engage.
Take a look at the omnichannel features built into Rake:
Answering chats from multiple platforms like your website, SMS, Facebook and WhatsApp is important but can be overwhelming. Rake solves this problem with a single inbox for all of your chats. Regardless of where a chat originates, answering the chat is simple, consistent and fast.
Use Quick Messages by Rake to simplify and speed your most common chat replies or conversation starters. Available with one click, you'll help your team stay on-brand with consistent and strategic messages. Quick Messages save time, improve accuracy, and maximize customer conversations.
Sometimes customer chat conversations require follow-up tasks or knowledge base research and knowing information about the customer when the conversation begins helps improve customer conversations. Rake includes these features in all Rake plans.
A single line of java script added to your web page activates the highly-customizable Rake live chat widget. It takes less time than grabbing lunch at a drive-thru window. Just install it and forget it, because all the settings are managed server-side.
Once activated, the powerful features include live visitor monitoring, customized colors to compliment your brand, and precise positioning to place it anywhere on the page.
Be notified as visitors arrive to your web page, then send a customized invitation to encourage engagement. Once a conversation starts, customized routing insures the right people in your organization are connected instantly.
Connect to an audience of nearly 2 Billion active users. Enable chat conversations from your fan page on Facebook by routing Facebook Messenger directly into Rake.
Agents will be able to answer conversations from Facebook similar to other chat type conversations.
It's seamless and makes your Facebook responsiveness immediate.
Rake's intelligent proactive messaging algorithms detect when actions or circumstances match a programmed message. When they do, the system sends a custom crafted message to your website visitor to encourage engagement. For example, if you are running a special on women's shoes, visitors on your web page: myshoeshop.com/shoes/womens could receive a message like "Let's chat about today's special offer on Pumps and Heels!". After a little setup, everything about proactive messages is automated. Just be ready for all the new customer conversations.
Enable your business for two-way SMS communication.
Texting is by far the most popular communication channel among most age groups and in most countries—with 98% of text messages opened within three minutes.
Unlike one-way SMS send from short-codes, in which a business sends out relevant information but doesn’t accept responses, two-way SMS allows a business to both send and receive a text message, so they can have an actual conversation with the recipient.
Rake customer chat comes with a robust feature set and is used by contact centers and businesses of all sizes around the world. The features are designed to help both customers and the Users chatting with customers. The Rake customer chat features include customer details and chat history. Quick messages, tags and transcript sharing are included in all Rake plans as well as chat transfer, monitoring and take over options. Read our blog post about how you can make the most of these chat features.
Use the WordPress Rake Live Chat plugin to enable real-time engagement tools like website chat and visitor monitoring of your WordPress website. This requires minimal setup and no coding. Instantly engage with website visitors and customers and enable a quick resolution to their questions or concerns. Increase online sales and conversions, and build stronger customer relationships with a fully functional WordPress live chat plugin.