2-way Omnichannel chat

Message everywhere

At it's core, any omnichannel strategy is about establishing a consistent customer experience, enabling convenience, and seizing opportunity. Rake connects your organization with the most popular messaging platforms. Enabling you to be where your customers are, and to be available when they are ready to engage.

Take a look at the omnichannel features built into Rake:

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Website live chat

A single line of java script added to your web page activates the highly-customizable Rake live chat widget. It takes less time than grabbing lunch at a drive-thru window. Just install it and forget it, because all the settings are managed server-side.

Once activated, the powerful features include live visitor monitoring, customized colors to compliment your brand, and precise positioning to place it anywhere on the page.

Be notified as visitors arrive to your web page, then send a customized invitation to encourage engagement. Once a conversation starts, customized routing insures the right people in your organization are connected instantly.

Multi-website chat

If you are running several websites, you can connect them all to a single Rake workspace, or not.

Customize your scenarios however you wish to help you reach your goals. All while maintaining structure and consistency to your messaging. Rake allows infinite cascading rules, messaging, routing, and branding configurations to fit your organization's needs and desires.

Facebook Messenger

Connect to an audience of nearly 2 Billion active users. Enable chat conversations from your fan page on Facebook by routing Facebook Messenger directly into Rake.

Agents will be able to answer conversations from Facebook similar to other chat type conversations.

Its seamless and makes your Facebook responsiveness immediate.

Two-way SMS

Enable your business for two-way SMS communication.

Texting is by far the most popular communication channel among most age groups and in most countries—with 98% of text messages opened within three minutes.

Unlike one-way SMS send from short-codes, in which a business sends out relevant information but doesn’t accept responses, two-way SMS allows a business to both send and receive a text message, so they can have an actual conversation with the recipient.

Quick Messages

Use Quick Messages to simplify your most common replies or conversation starters.

Keep the team aligned and on-brand with standard messages for your workspace. Saves time, improves accuracy, less typos.

Proactive messages

Rake's intelligent proactive messaging algorithms detect when actions or circumstances match a programmed message. When they do, the system sends a custom crafted message to that visitor to encourage engagement.

For example, if you are running a special on women's shoes, visitors on your page myshoeshop.com/shoes/womens might receive a message to "Let's chat about today's special offer on Pumps and Heels!".

After a little setup, everything about proactive messages is automated. Just be ready for all the new conversations.

Addendums

Add tasks and customer data related to a specific chat session, during of after the chat has ended.

This important integration adds context, and links the conversation back to the customer or follow-up tasks and keeps future interactions with the same customer clear for the future users.

Channel based routing

Conversations in Rake can route any number of ways.

Define your queues and preferences to match your staffing or preferences. Align routing rules to platforms, widget configurations, or pages of your website. Add or remove agents to routing channels easily.

You can even route sessions to external conversation platforms, like a 3rd party contact center system to maintain 24x7 coverage.

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Engage everywhere.
Manage your messaging.

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