When we decided to build Rake a driving force was our distain for the limited search we endured with Slack. From day one, we have offered free, unlimited search history and we won't change. Search your messages history, channels, users, customers and more. Everything from your first day with Rake is available in our workspace search.
Rake makes it easy to create direct messages with one or many. In your Rake direct messages, we maintain your full conversation and show you if those in your DM are presently available.
# Channel Conversations
Rake channel conversations offer both private and public settings. Channels typically revolve around a topic or team and help you organize your conversations in an easier to use experience than what email offers.
Rake's task system is available to all Rake users and conveniently available while chatting with external contacts and internal contacts which are usually co-workers. Tasks include optional auto-settings like timelines and owners with the create of task types.
Rake offers multiple invitation types. Specific user roles can invite single users with access to specific or all channels. Invitations can be customized for all to join with a specific email domain and invitations can be wide with no limitations.
Rake provides more than Slack. With Rake businesses are using our messaging application to chat with external contacts through Rake chat widgets for websites and popular social media platforms like Facebook Messenger. Rake clients are chatting with customers by SMS and via online marketplaces and directories like BirdieBug and Google.
Rake chat functionality offers users the convenience of transfers and monitoring as well as sending chat transcripts to fellow workspace users via direct or channel messaging and by email to those who are not members of the Rake workspace.
Proactive visitor chat
Rake's intelligent proactive messaging algorithms detect when a visitor's actions match custom built rules, and when they do, the system sends a custom crafted message to that visitor to encourage engagement.
In addition to automated visitor chat, Rake offers sales and support specialists the option to say hello when someone visits their website.
Messages shared with website visitor chat participants can include web links to new landing pages, phone numbers and and email addresses.