All message features included in every Rake plan.

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RAKE pricing plans

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Rake 10

Free

Perfect for small businesses, teams and startups

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Up to 10 Users
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Up to 5 Chat Domains
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Up to 5 Chat Widgets
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500 SMS Messages
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Unlimited Search History
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Onboarding Consultation
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rake 25

$50/month

Reduce expense & improve connectivity by using Rake

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Up to 25 Users
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Unlimited Chat Domains
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Unlimited Chat Widgets
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1000 SMS Messages
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Unlimited Search History
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Onboard Consultation
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plan comparisons

RAKE 10
RAKE 25
RAKE UNLIMITED

variable RAKE Features by plan

Users
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Users
Rake is a messaging platform, you should create a unique account for each user, sharing users is not recommended or supported.
Chat Domains
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Chat Domains
Rake's live chat widgets validate to the domain of the page it is loading on before it displays to a visitor. If your business supports multiple web domains, be sure to add them in the widget setup. Administrators can see /workspace editor/ live chat widgets for more details.
Widget Configurations
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Widget Configurations
Rake's live chat widget allows customizations to match your page purpose or branding, even if you have many different brands or purposes supporteed by the same workspace. When you want to create some variation of a widget, not matter how large or small to administrators can head to /workspace editor/ live chat widgets and ADD A WIDGET.
2-way Local SMS Numbers
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2-way Local SMS Numbers
Rake includes a single SMS enabled number for any workspace. We do our best to find a number that matches your local exchange, but it is not always possible. If you have an SMS enabled number your customer or clients already use to text your business, we are happy to work with you to port that number to our system.
SMS Messages Included
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Billing
SMS Messages Included
Once the initial one-time allotment of included messages are used up, workspace administrators may purchase more SMS messages in either a one-time allotment type, or a monthly allotment. You can choose this based on your estimated usage. Rake 10 plan accounts may purchase 500 messages for $10.00 Rake 25 and up plan accounts may purchase 500 messages for $5.00.
Add Extra SMS Numbers
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Add Extra SMS Numbers
Add more SMS numbers to route to your workspace users.

10

5

5

1

500

$5/number

25

Unlimited

Unlimited

1

1000

$5/number

Unlimited

Unlimited

Unlimited

1

2000

$5/number

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Included Features

Web Live Chat
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Engage
Web Live Chat
Studies show that live chat on your website improves lead conversion by up to 4x. Rake's customizable chat widgets for your websites and landing pages require a minimal javascript implementation and do not slow down web page-load or performance. Plugins are available for popular CMS and eCommerce platforms.
Website Live Visitor Monitoring
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Website Live Visitor Monitoring
View live visitors on your website, including visitor geo-location, duration of the current session, previous visits, pages viewed, current page viewing, and other useful statistics. Then, when the moment is just right, craft a custom invitation to chat.
Website Visitor Chat Invitations
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Website Visitor Chat Invitations
Customize your message each time, or use a saved Quick Message to quickly send an invitaton at just the right time to to offer help or just start a conversation with your website visitors. Used in combination with Live Visitor Monitoring, this is a great sales tool for growth oriented companies.
Direct Messaging
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Collaborate
Direct Messaging
Private one-on-one or small group messaging. Faster and more efficient than getting up to go to their desk and less intrusive than calling. Get work done, close deals, solve problems.
Channel Messaging
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Collaborate
Channel Messaging
Create focused group meeting places. Tasks assigned from the channel associate with the channel to keep members aware and accountable. The perfect place for sharing messages, ideas, announcements, links, files, documents, images, calendar appointments and more. Searchable conversations and knowledge center.
File-Image-Document Sharing
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Collaborate
File-Image-Document Sharing
Users can share files, documents, or images in any conversation. Rake automatically stores them for easy search and retrieval later. File storage capacities vary by plan, the storage is attributed to the user who originally shared the file.
Programmable Proactive Messages
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Programmable Proactive Messages
When visitors are browsing your web pages, programmable, triggered messages will appear to encourage a conversation. Turn browsing visitors into prospects or purchasers. Increase conversions up to 4x when visitors chat with you.
Session Transfer
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Collaborate
Session Transfer
Escalate chats in-session by transferring to another member of your workspace. This feature helps increase single-contact resolutions and improve customer/prospect satisfaction.
Session Monitoring/Takeover
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Manage
Session Monitoring/Takeover
Imagine being able to monitor your agents for quality, you'll get real-time updates on the words they are typing and about to send. Takeover a conversation gracefully and turn negative interactions into positive ones.
Two-way SMS number
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Two-way SMS number
98% of SMS messages are read in less than a minute. Enable your business for rich, two-way SMS messaging. Send and receive SMS messages with customers.
Connect live agents
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Connect live agents
Connect Rake to popular contact center applications to push Rake conversations to a live agent teams that support your business. This is a great option if you don't have a large support team, you want to answer chats after-hours, or you just don't have time to answer the chats yourself.
Facebook Messenger
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Facebook Messenger
With over 1.3 billion active users, Facebook Messenger is massive engagement platform. Your customers are already having conversations here, route Facebook Messenger conversations into Rake for a consolidated view of all your messaging.
Google Business Messaging
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Google Business Messaging
68% of people contact a business directly from search results, and 93% of searches display Google My Business data. Enablng messaging, the preferred communication medium on your Google My Business page is easy and highly effective engagement tool to drive conversion.
Enhanced Messaging Tools
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Collaborate
Enhanced Messaging Tools
Mark messages read/unread for follow-up later. Edit or delete messages with errors or old information. Use @mention feature to call attention to other members or channels in your workspace. Add emoji reactions to a specific message.
Tasks
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Collaborate
Tasks
Conversations often times create the need for follow-up work items. Tasks in Rake are simple, organized, and keep your teams accountable. Start exceeding your service level goals.
Task Types
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Manage
Task Types
Task types define workflows, dues dates, assignees, webhooks, and numerous other attributes to design an effective method to keep teams accountable and responsive.
Quick Messages
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Quick Messages
Use Quick Messages to simplify your most common replies or conversation starters. Keep the team aligned and on-brand with standard messages for your workspace. Saves time, improves accuracy, less typos.
Conversation Tags
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Manage
Conversation Tags
Tags can identify just about anything, but usually, they are used to quickly categorize topics in a conversation you want to focus on (e.g. lead vs. existing customers, etc.). You can create an unlimited library of tags. When they are applied to conversations they provide an additional layer of reporting and filtering to your conversation history.
Knowledge Base
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Manage
Knowledge Base
Your businesses key information and FAQs. Improves overall consistency of response across teams. It can be extended to your website or used internally by your team. Includes suggested replies and fully integrated into active chat conversations.
Mobile App
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Engage
Mobile App
iOS and Android apps keep you connected and in the know on-the-go. Accept inbound chat conversations across any connected external platform, and pick-up messaging in DMs and Channels like you never left the office. Receive alerts an reminders about tasks, new messages, new customers added, even website visitor notifications and monitoring... all from the comfort of your favorite mobile device.
Real-Time Alerts
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Manage
Real-Time Alerts
Be notified via email. In app and push notifications or SMS alerts for any conversation task or customer event.
Analytics
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Manage
Analytics
Real-time reporting on the state of your conversation ecosystem. How many chats/calls are you handling and from what platforms? How many tasks are due today? How many customers did we add from Facebook last week?
Robust Search
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Manage
Robust Search
Finding needles in a haystack of messages is not easy, but Rake's search features helps you find just about anything. FAST. Search is instant, and covers internal and external conversations, tasks, notes, knowledge base articles, and more.
Customer Integrity
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Manage
Customer Integrity
Import and Export Customer Lists. Recognize existing customers in conversations across platforms for a complete, holistic view of customer interactions. Integrate customers with external software you already use.
Account Manager
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Manage
Account Manager
A dedicated and trusted expert in all things Rake. Your account manager can help guide your business through the execution of sophisticated conversational messaging strategies, using best practices that have a track record of success.
Onboarding Consulting
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Manage
Onboarding Consulting
Rake experts are standing by, eager to help you get off to a quick start. We are invested in your success, and provided an expertly trained staff that is dedicated to take the time to educate you on the best way to implement omnichannel messaging into your operations.
Bots (Coming Soon)
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Bots (Coming Soon)
Automated conversation flows? Rake was built for bots and we're building out a robust platform for a whole new way of managing bot logic. If you have a bot you have been dreaming of, we'd love to talk.
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A one-stop messaging platform:
Two-way Omnichannel Chat, Channel & Direct Messaging, Integrated Tasks and Knowledge Base.
Begin today. FREE for up to 10 users.

Frequently Asked Questions

A selection of frequently asked questions about the Rake Messaging Platform and related answers.
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What is a Rake workspace?

Workspaces are a collection of users focused on building, growing, or supporting a common goal. A workspace could be any organization, business, community, or group. Rake helps all of the workspace's stakeholders (internal and external) connect, engage, and manage all forms of messsaging in an organized way. A new workspace starts with the workspace owner, this is a role that allows that user management control to invite other users, create focused channels, build out task types, knowledge base articles, and workflows. Workspaces connect to external conversational platforms as well, providing a common inbox for 2-way, managed messaging across Live Chat, Facebook Messenger, Google My Business, and SMS.

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Do I need a Rake workspace to use Rake Live Chat?

Yes, you'll answer the inquiries your website visitors submit in real-time using the Rake workspace app. You can get started with up to 10 users for free on the Rake 10 plan. Try it, then grow into a plan that fits your organization’s needs. Get started HERE.

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Are all the features really included in a FREE plan?

Yes, while we grow, all of our features are included in all plans. The size of your team is the only determining factor of the price you pay for Rake. For small teams, up to 10 users, Rake is FREE forever. Rake 25 plan is just $50/month for teams of up to 25. The Rake Unlimited plan is for larger organizations, and, at just $75 it is our best value to lock into a super low price no matter how large you grow. Get started today.

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Is it possible to track on-site visitors through the Rake Live Chat widget on my site?

Yes, the Rake Live Chat widget sends notifications to your Rake workspace when visitors land on your site or landing pages. Alll Rake plans includes live website visitor monitoring thatprovides valuable visitor information such as the visitor's location, referring page url, the page name they are currently viewing, are they new to your site or a repeat visitor, and more.

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Can I proactively reach out to my website visitors and offer help?

Yes, you can! All Rake plans include features like proactive messages, and visitor invitations.

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Can I live chat with customers on my mobile?

Yes, our FREE mobile apps for iOS and Android devices offer full messaging functionality. With Rake, you can keep chatting on the go, anywhere with internet connection.

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Can live chat agents help one another when chatting with customers?

Chats can be transferred to another agent, or a Channel (e.g. Sales or Service). Administrators can monitor conversations agents are having and join the conversation as needed to assist the guest for the best service or support experience.

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Is the chat window customizable?

Yes,100% customizable, even on our free plan.

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Can I add live chat to Facebook?

Yes, Rake is an omnichannel 2-way messaging platform. We offer a complete integration to Facebook Messenger for real-time, integrated chat in the same inbox as your live chats. Don't forget Two-way SMS is also available too!

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Can I receive SMS messages in Rake?

Yes, Rake is an omnichannel 2-way messaging platform. We offer a complete integration to Facebook Messenger for real-time, integrated chat in the same inbox as your live chats. Don't forget Two-way SMS is also available too!

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Is it required to install any additional software to use Rake?

Rake Live Chat is activated on your website using a small javascript code snippet (2 lines of code) that you copy and paste to apply to most websites or landing pages. The Rake workspace application is cloud based and accessible from any browser. If you opt to use our highly recommended Rake Mobile app, that is a native mobile application avaialble for free on the app stores, search "Rake Mobile".

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Can I use this live chat service on any type of website?

Yes, you can add the Rake Live Chat widget to any website using a single line of JavaScript code. It's as simple as copy/paste. For popular content management platforms like Wordpress, we have plugins available to make things even easier.

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How many website visitors can contact me on Rake Live Chat in real time?

There is no limit to how many simultaneous connections you can have. Typically, a single agent can engage with about four (4) visitors at the same time and still provide a great customer experience.

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How does the live chat widget work after hours?

When your offices are closed or all your agents are offline, your live chat widget may be hidden before the page loads. Optionally, you may keep the widget visible and when opened it will ask the visitor to post their question and provide contact information for a follow-up the next business day - according to the hours you have set for your workspace. Finally, Rake also integrates with contact centers if you prefer to outsource your after-hours chat.

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Can I personalize my live chat widget?

You may update your brand logo, color-schemes, agent profile image/avatar, and location of the widget on the screen. Navigate to the “My Account” section to update your avatar. Navigate to the Workspace Editor section to update other widget assets.

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Does Rake support chat across multiple websites?

Yes, you can create multiple variations of your chat widget to match different branded comains you support.

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I’m not technically inclined, can I get help getting started with Rake?

Rake is invested in your success. Every plan includes a complimentary onboarding walkthrough and demo with a Rake Account Manager (reservation required), this short session guarantees a successful activation for any technology concerns. For common support issues, feel free to start a chat with a Rake expert at anytime within the app, or on the rake.ai website Contact Us page.