We released a Progressive Web Application. Now you can run the Rake message platform application separately from your web browser, receive in-tray notifications, and take advantage of other PWA features.
Message quotes are now available in Rake Conversations. Quoted messages solve the problem of responding to a message comment or question after it has become stale. Click three dots at the far right of a message post, choose 'Quote message' and begin typing. The Rake technology will handle the rest.
We added custom functionality to the Universal Channels email invitations. Choose the platforms you want included in the email invitation. Previously if an integration was live, it was automatically included in the email invitation.
We added a Payment Methods tab to the billing page. You can store and modify your workspace payment data there. https://app.rake.ai/billing/payment-methods
Sessions Report API
Sessions Report API was created. It provides the possibility to track time spent by agents on conversations. This helps contact centers to use Rake with their custom billing practices.
Slightly changed the Edit Channel blade UI
Slightly changed the flow of joining the Universal Channels through Facebook
Fixed UI issues in edit channel blade
Fixed a bug when a user invited to the Universal Channel was not shown in the list
Fixed a bug when user was not able to close the invitation blade after a user was invited to the Universal Channel
Fixed a bug when a user sometimes could not add a user to a channel in manage members popup
Fixed a bug when deactivated users were still shown in the list with the "Show deactivated users" option turned off
Fixed a bug when deactivated users where shown in autosuggestions for task assignee
Fixed a bug when editing messages in Universal Channels caused them to hang up in pending status