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A User can access the Rake workspace with an internet browser or Rake mobile application. User experience varies slightly based on role and Rake plan. Learn more
Search message history, tasks, Users, channels, files, customers and articles. Presently, Rake provides unlimited search for Users in all Rake plans. Search results are limited to individual User access.
Rake Universal Channels allow Users to participate in private conversation channels while using a messaging application other than Rake. Learn more.
A dedicated and trusted expert in all things Rake. Your account manager can help guide your business through the use of best practices that have a track record of success.
The Rake API, available to Professional plan Users, allows for greater customized functionality. Learn more.
Getting the most from a messaging platform often requires custom roles for users. Please use our Professional plan for custom roles access. Learn more.
Each Rake plan includes a monthly complimentary number of SMS segments. While these segments do not accumulate, additional segments can be purchased through our billing plan interface. 1 segment equals 160 characters.
There is no limit to the number of people using chat connected to a Rake workspace. Customer details may be added to your Rake workspace manually or through integrations.
Each Rake workspace can be connected to one or more SMS numbers. A monthly fee of 99 cents will be charged for each number beyond the single complimentary number provided.
Users can create tasks, assign them to channels or users and attach them to internal or external conversations. Auto-assign is available when using Rake task types. Learn more.
Task types can be created for specific users or channels. Learn more.
In our knowledge base section, you can create, store and view articles in a convenient location. Once an article is published, a unique url is assigned which can be shared in multiple ways. Learn more.
Use the Rake WordPress plugin when you want to add a live chat widget to your website. Set the widget to hide during specified hours or when no one is available to answer chats. Learn more.
Rake was built with a focus on omnichannel and omnidirectional. This means public chats or messages from Facebook, SMS, WhatsApp and more can be routed to your Rake workspace, along with the messages from your Rake chat widget. Learn more.
Create topic focused conversation channels that are easily searched and maintain perfect message history to help new channel members quickly get up to speed. Email is blahhh, channels are great!
Private one-on-one or small group messaging. Faster and more efficient than getting up to go to their desk and less intrusive than calling. Get work done, close deals, solve problems.
View live visitors on your website, including visitor geo-location, duration of the current session, previous visits, pages viewed, current page viewing, and other useful statistics. Then, when the moment is just right, craft a custom invitation to chat.
Receive a notification, mobile and/or desktop, when a visitor lands on your website. You'll see the visitor's location and name if previously identified.