Start free.
Grow into your plan.

See how affordable it is for your business to be the convenient choice.

Free
Premium Live Chat &
Workspace Collaboration

Collaborate, share files, get work done. Get started free, build out your teams.  Grow into a paid plan only when you need it.

$
0
Free forever. See limitations.
Get Started now
Unlimited Users
Get the entire team started for free
Web Application
Mobile Application
Live Chat Widget
One website domain, one configuration
Notifications via SMS or Email
File, Document, Image Sharing
Up to 5 GB per workspace storage
Message and File History
60 Days History
Programmable Proactive Chats
One Programmed Message
LIVE Visitor Monitoring & Invitations
One Invitation at a time
Task Management
Integrated Knowledge Base
Facebook Messenger Integration
Two-way SMS Number
BeeOpen Live Agent Staff-on-Demand
Monthly Engagements
  • Replenished Monthly
  • Expire each month if unused
  • $3.85 per engagement
Anytime Engagements
  • One-time purchase
  • Roll-over if unused
  • $4.25 per engagement
Phone Number for Call Forwarding
Dedicated Account Manager
Bots
Playbooks and Sequences
Developer API
Engage
Omnichannel & Live Agent Assistance

Engage on all the channels your customers find convenient and never be offline with expert LIVE agent Staff-on-Demand service

$
5/user/mo
Monthly Subscription Price
book a demo
Unlock valuable revenue features
Turn messaging into a lead generation machine
Web Application
Mobile Application
Live Chat Widget
Two (2) website domains and configurations
Notifications via SMS or Email
File, Document, Image Sharing
10 GB per workspace user
Message and File History
120 Days History
Programmable Proactive Chats
5 Programmed Messages
LIVE Visitor Monitoring & Invitations
5 Concurrent Invitations
Task Management
Integrated Knowledge Base
Facebook Messenger Integration
Two-way SMS Number
BeeOpen Live Agent Staff-on-Demand
Monthly Engagements
  • Replenished Monthly
  • Expire each month if unused
  • $3.85 per engagement
Anytime Engagements
  • One-time purchase
  • Never expire
  • $4.25 per engagement
Phone Number for Call Forwarding
Dedicated Account Manager
Bots
Playbooks and Sequences
Developer API
Go Pro
Sophisticated Conversations
for Larger Teams

Larger teams looking to perfect a businesses communication strategy and retain customers with proven playbooks bots and always on service.

$
10/user/mo
Monthly Subscription Price
learn more
Unlock valuable revenue features
Unlimited access
Web Application
Mobile Application
Live Chat Widget
Unlimited website domains and configurations
Notifications via SMS or Email
File, Document, Image Sharing
20 GB per workspace user
Message and File History
Unlimited History
Programmable Proactive Chats
Unlimited Programmed Messages
LIVE Visitor Monitoring & Invitations
Unlimited Invitations
Task Management
Integrated Knowledge Base
Facebook Messenger Integration
Two-way SMS Number
BeeOpen Live Agent Staff-on-Demand
Monthly Engagements
  • Replenished Monthly
  • Expire each month if unused
  • $3.85 per engagement
Anytime Engagements
  • One-time purchase
  • Never expire
  • $4.25 per engagement
Phone Number for Call Forwarding
Dedicated Account Manager
Bots COMING SOON
Playbooks and SequencesCOMING SOON
Developer APICOMING SOON
No contract
cancel anytime
upgrade/downgrade plans anytime

What are engagements?

BeeOpen is Rake's integrated Live Agent Staff-On-Demand service, providing expertly trained live agents, 24/7 to assist your team with conversations anytime that your customer chooses.

An "engagement" is a meaningful conversation*, this means we exclude short calls, spam, and meaningless chats from all plans.

Here's how it works:
Less than 3:00 minutes
1
Engagement Point*
Greater than 3:00 minutes
2
Engagement Points
*Meaningful conversations.  BeeOpen discards chats with less than 4 messages and calls less than 30 seconds talk time.
Engagements exceeding your current plan are billed individually, you may also bank unused engagements for the next period.
Plans may be updated or downgraded anytime with no penalty.

Rake Services

Account Manager
A dedicated and trusted expert in all things BeeOpen. Your account manager can help guide your business through the execution of sophisticated conversation strategies, using best practices that have a track record of success.
BeeOpen Live Agents
Our integrated live agent service, BeeOpen, ensures your conversations keep flowing 24/7. In fact, many clients choose to let BeeOpen Agents handle 100% of their chat-based conversations.
Onboard Consulting
BeeOpen experts help you get off to a quick start. We guarantee implementation goes smoothly and take the time to educate you on the benefits of our products and services to tailor the right conversation strategy for your business..
Phone Forwarding
For 20+ years BeeOpen has been answering phone calls in the name of small businesses. Don't forget a strategy for your most important channel. This is the highest ROI service we offer.
Quality Reviews
BeeOpen live agent conversations are continuously audited following a comprehensive quality review program. Agent compensation is based on performance and adherence to service standards we have refined over 20 years in the business. Empathetic. Pleasant. Professional. Polite. Your customer will notice the quality of service.

Rake Features

Analytics
Real-time reporting on the state of your conversation ecosystem. How many chats/calls are you handling and from what platforms? How many tasks are due today? How many customers did we add from Facebook last week?
Bots
Automate conversation flows. Reduce agent and staff time for common questions and workflows. Escalate bot conversations to live agents as needed.
Conversation Tags
Tags can identify just about anything, but usually, they are used to quickly categorize topics in a conversation you want to focus on (e.g. lead vs. existing customers, etc.). You can create an unlimited library of tags. When they are applied to conversations they provide an additional layer of reporting and filtering to your conversation history.
Customers
Import and Export Customer Lists. Recognize existing customers in conversations. History of customer conversations.
Facebook Messenger
Over 1 billion active users. Your customers are already having conversations here.
File Storage
When users share files, documents, or images in a conversation, the Rake system automatically stores them for easy retrieval and sharing across all the users in the conversation. File storage is attributed to the user who originally shared the file and the total of all shared files across a workspace's active users.
Knowledge Base
Your businesses key information and FAQs. Improves overall consistency of response across teams. It can be extended to your website or used internally by your team. Includes suggested replies and fully integrated into active chat conversations.
Live Chat
Customizable chat widget for your website. Javascript implementation. No plugins needed. File and Image transfers and more.
Mobile App
iOS and Android apps keep you chatting and in the know on-the-go. Have live chat or internal conversations, get alerts, create/update tasks, search and view customer history from the comfort of your mobile device.
Playbooks (coming soon)
*Coming soon. Automate follow-ups and after-the-sale inquiries. Ask for reviews. Turn past customers into regular buyers of consumables by fostering conversations at just the right time for your business.
Proactive Chat
When users are browsing your web pages you can send them scripted messages to encourage a conversation. Turn browsing visitors into prospects or purchasers.
Real-Time Alerts
Be notified via email. In app and push notifications or SMS alerts for any conversation task or customer event.
Tasks
Conversations sometimes create follow-up work items. Tasks keep your teams meeting or exceeding service levels.
Two-way SMS number
Enable your business for rich, two-way SMS messaging. Send and receive SMS messages with customers.
Visitor Monitoring
View live visitors on your website, including visitor geo-location, duration of the current session, previous visits, pages viewed, current page viewing, and other useful statistics. Then, when the moment is just right, craft a custom invitation to chat.

Frequently Asked Questions

A selection of frequently asked questions and related answers.
How are you able to answer my phone calls?

Included with Pro level subscriptions is your own call-forwarding phone number. This is usually a toll-free or local phone number that you can easily forward inbound calls to your business at any time, your customer will not need to change the phone number they call you. What makes BeeOpen unique is our ability to handle both live phone calls and live chats.  The best omnichannel strategies retain consistency across all inbound channels, obviously that includes phone calls for most consumer businesses.

What makes BeeOpen different from other Live Chat providers?

BeeOpen is a different because we created an affordable solution once only available to the worlds biggest brands. Your subscription includes premium integrated conversation technology combined with a team of expertly trained live agents to actually answer those chats (and/or phone calls) on your behalf.  This means your one low price subscription to BeeOpen includes both the technology and the services to make it really work.

How long does it take to get started?

After completing your free registration, you'll instantly have access to the code to apply Rake's Live Chat bubble on your website. Engage and Pro plans include the ability to enable Facebook Messenger conversations into the Rake platform. In the Rake Pro plan, you'll also enable a phone number for live phone calls into the BeeOpen contact center as well as a Two-way SMS enabled number, perfect to provide to your customers as a convenient way to text your business.  

For any activations of the BeeOpen service, we prefer to have a brief kickoff call before we begin. We let you schedule the call at your convenience, and during this call we take time to review your business FAQs and design the conversation script you prefer our agents use when communicating with customers on your business's behalf.

Do I need to have technical expertise to get started with Live Chat??

Don;t worry, we won;t leave you hanging. And, no technical skills are required from you. Every new Rake subscription includes free "Get Live" assistance. This is up to you, you are free to chat with our support staff anytime, or schedule a call at your convenience. During that call, our experts we will help you apply the Rake Live Chat code to your website, or, if needed we will gather details to communicate with your webmaster to help facilitate the installation.

Why do you use service engagements vs. minutes?

Because we handle both Calls and Chats on your businesses behalf. The time required for Chats versus Calls is different, Chat type conversations generally take longer due to typing required between replies. It also helps keep package the service into a single price you can depend on each month. You'll always know where you stand compared to your plan, and unused service points can be carried over to the next period with no penalty.

Is this a Bot?

Rake is not a bot.

Conversations are handled 100% by live agents, either those agents working for your organization in your sales, service, or support teams. Or, you or your team can't get to the message that's when Rake's integrated live-agent staff-on-demand service, BeeOpen steps in to answer chats (or calls) on your behalf.

I have multiple websites, can I install Rake Live Chat on all of them?

Rake built our live chat widget to be secure and to be flexible enough to match your brand preferences.

For security reasons, your live chat widget code is validated to load only on domains that you define (a defined domain can include wildcards to include its subdomains, e.g. *.mycompany..com would include www.mycompany.com, products.mycompany.com, and support.mycompany.com as the same permitted domain). Then, using a widget configuration, the on-screen chat icon and chat window can be customized to maximize effectiveness for your website's unique attributes. A configuration defines granular settings for features such as the widget's on-screen icon style, location, and colors. While the Rake chat window can be further customized with logos, font and background colors, greetings, and even how conversations are routed to agents. You imagination is the only boundry.

The free plan includes one (1) configuration and one (1) defined domain. Additional configurations and domains are allocated for paid plans. Unlimited configurations and domains are allowed in our Pro plan.

Where are your agents located, is english their primary language?

Our contact centers are located in suburban Chicago, IL and Northwest Indiana. Our agents primarily speak English, however, we have some teams with bi-lingual skills (Spanish & English). If your business requires bi-lingual agents, please let us know and we can be sure your conversations route to our bi-lingual team.