Rake users create channels to host topic focused conversations with multiple people. Channels can be private and available to join by invitation only. They can be public and available to any user of the workspace. Rake channels can be universal and include invited people using different messaging applications.
Each channel is usually dedicated to a specific topic, department, or project. Channels are where ideas, text, files, documents, and images are easily shared, searched, referenced, and ultimately put into context to accomplish big (and small) things.
Create a private message with a teammate, or invite multiple teammates to a private conversation. This DM is likely a collection of unrelated messages that help two or more people remain connected and coordinated. They share files, images, documents and more in their private message stream.
As with all conversation types in Rake, all of the functionality is available in the Rake mobile app and desktop experience.
Rake makes it easy to share files directly in conversation channels, direct messages and customer chat. Files can be uploaded, dragged and pasted in messages and easily viewed or downloaded. Files can be videos, images, PDFs and more. Files can be added to knowledge base articles and viewed in those articles and files can be permanently added to chat quick messages to help save time and improve efficiency.
Rake provides all users limitless workspace search. All conversations are stored securely and all messages are encrypted in transit and at rest natively.
Searches can occur across conversations with filters by channel, customer, date, platform, channel, and user.
Why upgrade to Universal Channels?
Today, you and your team may be hosting or managing many separate conversations because different people you work with prefer a specific message platform or more likely will not learn how to use a new message platform. We believe it is a waste of your time to fight them. By using a Rake Universal Channel you can bring all of these people into the same conversation without asking them to change. Neither Slack or Teams offers this functionality. If Bill wants to use SMS and Tamara wants to use Facebook Messenger and you want to use Rake, you can all work together and collaborate like the team you want to be.