The Rake chat solution includes many features. Proactive messaging, programmable session transfers, custom display options, quick messages, conversation scripts, typing previews and omnichannel functionality are included. Omnichannel messaging simply means within one console a user can engage with many people (or bots) who are sending messages through different platforms. These platforms could be sms, Facebook, Google My Business, website chat widgets and more.
When companies properly use customer chat with great features they enjoy increased leads, increased customer engagement and improved issue resolution timelines. Nothing works better than an easy to use chat session when a potential customer has a question. No dialing, no hard to manage volume or difficult to understand speech. Chat works best and creates more leads for companies looking for customers. Chat is the way to go when customers want someone from the business to help them. Website chat, or chat from Facebook, Google or text is the online version of pressing the help button at Lowe's Home Improvement. Rake will help you answer the bell each and every time.
Fast chat technology
Rake's chat functionality provides our customers intelligent proactive messaging algorithms and we always allow for natural human instinct. This is especially helpful to quickly engage with website visitors.
Rake knows speed is essential when it comes to responsiveness. This is why we've created drag and drop quick messages and conversation scripts for live chat agents.
Rake customers can have similar conversations with people through the Facebook Messenger platform, personal and business sms lines and more.
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