Omnichannel Messaging Platform

The benefits of engaging with visitors on your website are multiplied when adding omnichannel messaging options. Omnichannel messaging simply means within one console a user can engage with many people (or bots) who are sending messages through different platforms. These platforms could be SMS, Facebook, WhatsApp, website chat widgets and more.

Omnichannel chat

Rake's chat functionality is as nimble as a swiss army knife. Our customers can use intelligent proactive messaging algorithms, they can use their natural human instinct to engage with website visitors and they can react to incoming messages and communicate with web visitors upon request.

For example, if you are running a special on Adirondack chairs, visitors on your page my....com/Adirondackchairs might receive a message such as "Let's chat about finding you a great chair and save you some money with today's special promo code".

Rake customers can have similar conversations with people through the Facebook Messenger platform, personal and business sms lines and more.

Wordpress Plugin
Website Live Chat

Website chat

Add a Rake chat widget to your website and convert website visitors into engaged customers. With a few clicks the Rake chat widget can be set to appear only when you or your team are available or follow scheduled business hours. Adding the Rake chat widget to website platforms including Wix, GoDaddy, Squarespace, and Shopify is simple for anyone with basic website skills. A WordPress plugin is available and includes similar functionality. Customized colors to compliment your brand, multiple languages, and precise page positioning are included in all Rake plans. Wait for visitors to ask questions or send proactive invitations to encourage engagement. Once a conversation begins, customized routing ensures the right people in your organization are instantly connected.

SMS customer support

Rake omnichannel customer support includes SMS. Each Rake workspace includes access to a unique SMS number and additional numbers can be purchased directly in the Rake workspace. SMS numbers can be attached to the omnichannel customer chat inbox and when someone sends a text message it comes to the Rake workspace as a typical chat would from the Rake chat widget. Sending a text has become the most natural form typed messaging. SMS is a great additional to any omnichannel strategy.

Wordpress Plugin
Proactive Messages

Proactive messages

Rake's intelligent proactive messaging algorithms detect when actions or circumstances match a programmed message.  When they do, the system sends a custom crafted message to your website visitor to encourage engagement. For example, if you are running a special on women's shoes, visitors on your web page: myshoeshop.com/shoes/womens could receive a message like "Let's chat about today's special offer on Pumps and Heels!". After a little setup, everything about proactive messages is automated. Just be ready for all the new customer conversations.

Social media customer support

Social media customer support is very effective because it enables customers to chat with your team on the platforms they already use. Each month over 1 billion messages are sent to businesses through Facebook Messenger. This comes from the MESSAGE button found on Facebook business pages. 70% of people expect to message businesses more in the future with customer service questions. Connecting Rake to social media platforms and SMS requires no coding and requires only a few simple clicks.

Facebook Messenger
our promise

Messaging without limits

All messages, in all plans will be available for eternity

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Two-way Omnichannel
Chat
Unlimited
History
Channels &
Direct Messaging
Tasks &
Knowledge Base
Up to 10 Users
Price
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LiveChat Inc.
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Intercom
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Flock
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FREE
FREE
FREE
$19
$38
FREE

A one-stop messaging platform: Two-way Omnichannel Chat, Channel & Direct Messaging,
Integrated Tasks and Knowledge Base. Begin today. FREE for up to 10 users.

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LiveChat
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Intercom
Omnichannel Live Chat
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Tasks and Knowledge Base
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Channel and Direct Messaging
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Roles and Permissions
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Unlimited Message History
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Get started FREE for up to 10 users.

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Excellent option for enterprises and developers.
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