Rake helps thousands of businesses chat with website visitors but many businesses are hesitant to add a chat widget to their website. They fear the negative customer experience of a chat not receiving a reply and they personally have had several poor bot experiences and do not want to use bots in their communication plan. Rake has the perfect solution for these challenges. Rake provides the option to add website visitor monitoring to a website and empowers users to begin chats with visitors through a hidden chat widget. In this case, the Rake chat widget only appears when the Rake user sends a message and the widget remains visible until the chat ends. This solution removes any chance a chat could be started without a reply from the business.
Rake support videos are intended to help users navigate their Rake workspace; update their Rake chat widgets; use team chat to improve collaboration and reduce email, and support customers and prospects