Rake support videos

Rake support videos are intended to help users navigate their Rake workspace; update their Rake chat widgets; use team chat to improve collaboration and reduce email, and support customers and prospects

Rake chat and external conversation features

Accept a chat from an external source including the Rake chat widget

Transfer a live chat to a fellow member of your Rake workspace

Monitor and/or takeover live chats (external conversations) using Rake

Update appearance and location of the Rake chat widget

Share a chat transcript with anyone

Install the Rake chat widget on a website with html code or WordPress plugin

Enable multiple domains for one chat widget

Answer chats from different workspaces

Create and use quick messages

Proactive messages - overview

When to use a proactive message

Rake internal conversation features

Create conversation channels in the Rake workspace

Create direct messages (DMs) with people in your Rake workspace

Rake workspace basics

Quick start video guide for Rake

Connect Facebook Messenger

Accept your Rake invitation to join a workspace

Enable desktop notifications from your Rake workspace and chat widget

Update your Rake password

Search Rake workspace for anything

Change your presence or availability in the Rake workspace

Help with Rake login when you're stuck

Set personal notifications from events related to your Rake workspace

Add a user to your Rake workspace

Overview of the Rake workspace

Set personal notifications from events related to your Rake workspace

Rake website visitor monitoring

Use Rake website visitor monitoring to see who is visiting and ready to buy

Rake website visitor monitoring supports chat invitations with no chat widget

Use Rake website visitor monitoring to engage visitors with chat

Rake WordPress plugin details

The Rake WordPress plugin installation and activation options

Rake task management features

Task management system from Rake messaging

Create task types to be selected when creating tasks

View all tasks in your Rake workspace

Access and manage your Rake tasks

Rake knowledge base features

Overview of Rake knowledge base features

Knowledge base tab in overview

Share knowledge base articles in chats